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Contact Us
Email: madeenllc@gmail.com /
Phone: +232 72 718805
+232 72 718821
+232 72 718825
Address: Mamboreh Junction, Calabatown, Freetown
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
Frequently Asked Questions
1. How do I place an order?
Simply browse our collections, select the items you’d like to purchase, and click “Add to Cart.” When you’re ready to check out, go to your cart and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as secure payment options like PayPal, Apple Pay, and Google Pay.
3. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can use this information to follow your order’s journey. If you created an account with us, you can also track your order from your account dashboard.
4. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return most items within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy Page for more details on eligibility and the return process.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while express options can arrive within 1-3 business days.
6. Do you offer international shipping?
Yes, we do! Shipping fees and delivery times for international orders vary depending on the destination.
7. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed, we may not be able to make adjustments, but we’ll do our best to help.
8. How do I contact customer support?
You can reach our customer support team via email at madeenllc@gmail.com or through our live chat on the website during business hours. We’re here to help with any questions or concerns you may have.
9. Are my payment details secure?
Absolutely. We use advanced encryption technology to protect your payment information and ensure a secure transaction. Your privacy and security are our top priorities.
10. Do you offer gift wrapping or personal notes for orders?
Yes, we offer gift-wrapping options at checkout. You can also include a personal note with your gift. Just select the gift option during checkout and enter your message.